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Response Labs

Baltimore, MD

Why this may fit

Paid Advertising + Digital Marketing for AI & Automation

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Pricing on request

Starting budget

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Response time

Not listed

Established

Proof items

Profile

What they do

Response Labs is a leading CRM & Loyalty Marketing Agency headquartered in Baltimore, Maryland. We help companies maximize their CRM and loyalty programs (revenue) through data-driven personalized messaging at scale. Specializing in cutting-edge automation, targeted paid media, and conversion-focused lifecycle development, we deliver the expert solutions needed to outperform your competitors. Ready to elevate your digital marketing? Contact me.

Services

Paid AdvertisingDigital MarketingGraphic DesignEmail MarketingSocial Media

Industries

AI & AutomationAlcoholApparelArt & CultureB2BBanking ServicesBooks & EditorialCBD + CannabisCPGClient ServicesCosmeticsDirect-to-Consumer (DTC)EducationEducation TechnologyElectronics + Consumer DevicesEnergy + UtilitiesEvents + ExperiencesFashion + BeautyFinance + AccountingFintechFood + BeverageGamingHealth + WellnessHealthcareHigher EducationHospitalityHotel + ResortIT SolutionsIn-Store RetailInsuranceLifestyleManufacturing + IndustrialMarketing + AdvertisingMedia & EntertainmentNutritionPersonal CarePet Care & ProductsPharmaceuticalProfessional EducationProfessional ServicesRecreationRecreation EquipmentRestaurantsRetailSaaSSpecial EducationSports + FitnessTechnologyToys + GamesTraveleCommerce

Proof

Recent work and outcomes

4 portfolio items

Playa Bowls

Celebrating the Bowl That Started It All

National Acai Day marked a prime opportunity to celebrate Playa Bowls' signature superfruit and reward their most loyal members. We tapped into the cultural moment to drive excitement, sales, and Playa Rewards growth with a one-day-only offer: $5 off any Açaí bowl for Loyalty Members. By pairing a culturally relevant holiday with bold creative, personalized content, and a high-value offer, Playa Bowls turned a simple reward into a full-blown summer celebration. This campaign shows how loyalty programs can do more than retain—they can inspire, convert, and delight.

Blaze Pizza

15% Sales Lift Powered By Segmented Offer Strategy

We helped Blaze Pizza surpass the goal of generating 8-10% increase of incremental sales from existing loyalty members during the typically slow month of August through segmented offers and messaging to loyalty members. We developed a 5-week, multi-offer campaign targeting various customer segments. Despite technical limitations, we managed the highly manual execution with on-the-fly adjustments, collaborating closely with the client to meet their goals.

Floor Coverings International

Driving Record-Breaking Leads Through a High-Energy Fall Promotion

Floor Coverings International transformed their fall campaign into a high-impact, limited-time event with FLOORfest—paving the way for an annual tradition. Floor Coverings International® launched FLOORfest, a national fall promotion offering 10% off and/or 0% financing to drive urgency, generate leads, and help franchise owners maximize year-end revenue. The objective was to drive high-quality leads and conversions through a seasonal, urgency-driven promotion that positions Floor Coverings International as the go-to brand for homeowners ready to start their flooring projects now. The result was a season of strong conversions and measurable ROI that set a new benchmark for seasonal marketing success.

Bloomin' Brands: Outback Steakhouse

Increasing Active Membership 40% YoY

We improved the performance of Outback Steakhouse’s email and SMS campaigns through data analysis and deeper customer segmentation. The hypothesis was that these loyal diners were more inclined to dine in and may be averse or concerned with ordering Outback online. Therefore, we created an email campaign that laid out the exact steps necessary to order online, breaking down barriers to adoption. We then tested that messaging against a control of the standard promotion of e-commerce. Even when facing significant challenges, we remain committed to moving forward and achieving measurable results.

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